Shipping policy

SHIPPING POLICY

Effective Date: 26.2.2026
Business Name: TaleTeller Atelier
Location: Bratislava, Slovakia

All original artworks are carefully inspected, documented and professionally packaged before shipment.

Processing times:

You will receive a confirmation email with tracking information once your order has been shipped.

We ship worldwide using trusted international carriers (e.g., DHL, UPS, FedEx or national postal services with tracking).

All original artworks are:

Shipping costs are calculated at checkout based on:

In some cases, we may contact you directly if additional shipping arrangements are required for large-scale artworks.

Estimated delivery times:

Delivery times are estimates and may vary due to:

We are not responsible for delays beyond our control.

International orders (outside the EU) may be subject to customs duties and import taxes.

These charges are the responsibility of the buyer.

TaleTeller Atelier has no control over customs processing times or fees.

If your artwork arrives damaged:

We will review the case and offer an appropriate solution in accordance with our Return & Refund Policy.

Please ensure your shipping address is accurate.

We are not responsible for orders shipped to incorrectly provided addresses.

If a package is lost in transit, we will initiate an investigation with the carrier.

Resolution depends on carrier policies and insurance conditions.